Frequently Asked Questions
Everything you need to know about shopping with ORTC Clothing Co.
What is your standard shipping timeframe?
We process and dispatch all orders within 24-48 hours. Domestic standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy for all full-priced items. To start a return, please visit our online returns portal with your order number and email address to generate a shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our specifications for the most accurate fit.
Do you offer international shipping?
Yes, ORTC Clothing Co ships worldwide. International delivery times vary by location but generally range from 7 to 14 business days depending on the selected courier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options including Afterpay and Klarna.
How should I care for my ORTC garments?
To maintain the quality of our fabrics, we recommend a cold machine wash with like colors and hanging to dry in the shade. Specific care instructions can be found on the inner tag of each garment.